Marketing Policy:

1. Object

1.1 These General Conditions are intended, with the order form, and the other elements referred to in them, to regulate the terms and conditions by which the provision of the Service will be governed Mundo da Cachaça Unipessoal, Lda Online Store, headquartered at Rua Antero de Quental, 263 Shopping Avenida, store 303, 3000-032, Coimbra, under the corporate identification number 516005952, with share capital of €500.00 (euro), hereinafter referred to as World of Cachaça.

1.2 The purchase of any product on Mundo da Cachaça's Online Store implies acceptance of these General Conditions of Sale Online.

1.3 Any and all alcoholic beverages available for sale in the Mundo da Cachaça's Online Store they can only be purchased by persons of legal age in their country of residence.

2. Product, Price and Content Information

2.1 A World of Cachaça reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

2.2 The images that illustrate each product in the World of Cachaça they may differ from the product subsequently delivered, and these same products are also subject to out of stock.

2.3 Despite the efforts of the World of Cachaça, some products may have an inaccurate price, which is why the company checks prices whenever it processes orders. Consequently, the prices shown in the World of Cachaça  they are merely indicative and do not constitute a contractual proposal. If the effective price of the product is lower than the advertised price, the World of Cachaça will return the difference. If the price is higher, the World of Cachaça will inform the customer of such situation by email and will await their decision to accept the new price or cancel the order within 15 days from the date the email was sent.

2.4 Under Portuguese law, all prices shown in World of Cachaça include the respective VAT rates into force, unless otherwise indicated. Only and only for resale and restaurant professionals, the values presented in the World of Cachaça VAT does not include, the information “No VAT” is expressly written, always visible and next to the price.

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3. Ordering and Payment

3.1 After confirming the order at World of Cachaça, an email will be sent to the contact address registered on it by the customer upon formalization, with all the details about delivery, billing, payment information, products and values. THE World of Cachaça suggests to all customers the confirmation of the details of the same. If the customer does not receive the order confirmation email, he is asked to contact the World of Cachaça for this notification to be forwarded again to the customer's email address.

3.2 If any of the details placed by the customer in the order are wrong and/or the customer intends to change any information, as long as the order has not yet been shipped, the customer is requested to get in touch as soon as possible so that it can be internally made the change requested by the customer. Changes to the details of orders that have already been shipped will have to be analyzed by the team at World of Cachaça so that, together with the customer, a more suitable solution can be found.

3.3 All orders on World of Cachaça will only be processed after receipt of payment. The formalization of the order in itself does not constitute a reservation of the products.

3.4 If an order cannot be fulfilled in part or in full, the customer will be contacted immediately by World of Cachaça in order to find the most suitable solution.

3.5 All orders placed on World of Cachaça have a maximum payment period of 15 days. After this period, the order will be automatically cancelled.

3.6 Orders may be canceled when expressly requested by the customer through the contacts available at Mundo da Cachaça's Online Store, before the orders are dispatched. After confirming the shipment of the order, the customer is asked to contact the World of Cachaça so that, together with it, the most suitable solution can be found.

1. 1. By Mundo da Cachaça's Online Store Payments are accepted through Multibanco Reference, MBWAY (both for customers with a bank account in Portugal), bank transfer, Paypal and Credit Cards.

3.8 The status of orders in the World of Cachaça they are comprised of 3 phases: Pending, Processing, Waiting and Finished.

a) Pending - Awaits the entry of payment in the system of World of Cachaça;
b) In Process – Phase in which payment has already been received, and the order is in processing and packaging/preparation;
c) On Hold – Waiting for additional confirmations with the customer to proceed with the order. Exceptional phase.
d) Completed – The order has already been shipped/sent.

3.9 Payments are received in euros, regardless of the currency in which the transaction is made, the conversion fees for payments made in other currencies will have to be borne by the customer.

3.10 We may, in some cases, request documents in order to proceed with the processing of the order.

4. Shipping costs

4.1 To the prices shown on the products, the respective value of the postage is added to each order, which are calculated by the logistics company hired by World of Cachaça. The shipping cost depends on the weight of the order, the respective delivery destination and order volume. This shipping value will appear inside the shopping cart with the desired products added by filling in all the requested fields. Please note that the factors in this calculation may vary and change without prior notice.

5. Shipments and Deliveries/Survey at Mundo da Cachaça showroom

5.1 For orders to be sent to the requested address, the entire form must be filled in with the customer's data, in the requested fields.

5.2 In general, after shipment, an order from World of Cachaça delay in delivery:

– Up to 48 hours in mainland Portugal;
– Between 5 to 9 working days in Madeira and Azores islands;
– About 4 working days in Peninsular Spain;
– About 6 working days in the rest of Europe;
– Approximately 7 to 15 business days in the rest of the world.
The accuracy of the times provided above are the responsibility of the logistics company hired from World of Cachaça, the season. 

5.3 After the orders are dispatched, the information for monitoring the shipment is sent via email notification with the information on the link for monitoring the shipment to all customers. If for any reason the customer does not receive the dispatch confirmation, he must get in touch with Mundo da Cachaça so that all available information about the dispatch of the order can be sent again.

5.4 After notification of shipment, customers must monitor the status of the shipment through the link provided by World of Cachaça, so that they are aware of the state of evolution until the time of delivery of the order, since the World of Cachaça does not notify each shipment status change.

5.5 All products shipped by World of Cachaça must be checked upon delivery. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justify the reason for the return on the carrier's delivery note and immediately notify the World of Cachaça.

5.6 If, after delivery, the customer finds that any of the items is not in compliance, he is requested to contact the company immediately. World of Cachaça indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as it was received and of all items, so that the occurrence investigation process can be opened internally and thus the situation can be resolved with the greatest as soon as possible.

5.7 A World of Cachaça is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. Customers are responsible for the possible seizure of the respective orders, as well as the payment of customs fees, if any. In case of return of products to World of Cachaça will refund only the amount for these same products. In case of doubts, the customer can contact the World of Cachaça before ordering.

5.8 A World of Cachaça has contracted services with specialized carriers for deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the dispatch and delivery deadlines, however it should be noted that possible delays in deliveries may be unrelated to the World of Cachaça, it is not possible, in these cases, to guarantee exact delivery times.

5.9 Most deliveries are made during office hours on working days to the shipping address indicated by the customer when placing the order.

5.10 In the event of an unsuccessful delivery attempt by the transport company due to absence, a ticket is always left in the customer's mailbox with the carrier's information. Depending on the service and the carrier, the orders must be collected at the place indicated by the same in the notice of passage, or the instructions requested in the same notice must be followed.

5.11 If for any reason the customer is unable to receive the order or pick it up at the location indicated by the carrier, the customer is asked to contact the World of Cachaça so that together we can find the most suitable solution.

5.12 Before submitting the order, if the customer wishes to collect it at the physical store of World of Cachaça, you must select the sending option ''Survey in the Show Room'' – it will automatically be taken over to Mundo da Cachaça at Rua Antero de Quental, 263 Loja 303, Galerias Avenida, Coimbra.

a) The person whose name is described in the purchase order will only be authorized to pick up the order, unless they communicate in advance to World of Cachaça that someone else (identifying the name) will pick up the order.
b) Orders for pickup at the showroom may take 1 working day to be processed, all customers are notified via email when they are available for collection.
c) When going to the physical facilities of the World of Cachaça, the customer must accompany the confirmation/order number, ensuring that they have received our order confirmation notification available for collection, and thus avoid unnecessary travel.

6. Governing Law

6.1 A World of Cachaça recognizes to all its customers the right to terminate the contracts entered into with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law no. 143/2001 and Decree- Law 82/2008 of 05/20.

6.2 For exchanges or returns, the customer is requested to contact the World of Cachaça  indicating the order number or the document that accompanied it, taking into account the conditions described below in the following topics:

a) To return the order, the product must be in perfect condition, and where applicable, with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
b) The return of defective products and wrong shipments will be admitted, being responsible for World of Cachaça for shipping and collection costs whenever the customer communicates this circumstance within 14 (fourteen) days from the date of receipt of the product.
c) Once the goods have been received at our facilities and after validating the status of the goods, the value will be returned in accordance with the method of payment made by the customer, or another solution previously agreed with the customer. .

6.3 A World of Cachaça assumes responsibility arising from defects in the origin or raw material of the purchased product and if this is confirmed by the specialized team of World of Cachaça the product will be exchanged or returned at no cost to the customer.

6.4 A World of Cachaça will not accept the return of the product after it has been opened, used, or if it has been altered or modified.

6.5 A World of Cachaça is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or causes of force majeure.

7. Governing Law

7.1 All purchases made on the website of World of Cachaça are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Online Sales will be submitted to the competent Portuguese Court.

7.2 If the Customer is located outside Mainland Portugal, the World of Cachaça hereby informs you that any legal proceeding must be exclusively filed in the Portuguese Courts.

1. 1. Under the terms and for the purposes of the provisions of art. 18 of Law No. 144/2015, of 8 September, informs that the ADR entity available is the Arbitration Center for Consumer Conflicts of Coimbra.

Privacy Policy:

Privacy and Data Protection Notice

The website World of Cachaça does not automatically collect any type of personal information from users who are not registered, thus allowing visitors to browse anonymously.

Please read this Privacy Policy carefully as, if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein. This Privacy Policy applies exclusively to the collection and processing of personal data carried out by World of Cachaça. Any hyperlinks to websites outside the World of Cachaça are not covered by this privacy statement.

This Privacy Policy regulates the possible collection and processing, including consent, in relation to personal data collected or provided by users in any part of the site World of Cachaça, as well as the exercise of their rights in relation to these data, pursuant to the General Data Protection Regulation (Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016).

personal data

Any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

An identifiable person is one who can be identified directly or indirectly, namely by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity.

As a rule, we do not collect sensitive data. Whenever in compliance with a legal obligation or on a voluntary basis and at the initiative of the user, sensitive data is made available, we assume your explicit, free and unambiguous consent to treat that information in relation to the purposes for which it was provided.

Responsible for data processing

The entity responsible for the collection and processing of personal data is the World of Cachaça, who provides the service to you and who, in the context, decides what data is collected, the means of processing the data and for what purposes they are used.

Type of personal data collected

THE World of Cachaça, as part of its activity, collects and processes the personal data necessary for processing orders and communicating with Customers, processing information requests and any complaints, statistical analysis, as well as their use for direct marketing purposes. , dealing in this scope with data such as: name, addresses, country, telephone number, taxpayer number, e-mail address, date of birth and personal interests in alcoholic beverages.

The personal data collected are processed by computer and in strict compliance with the legislation on the protection of personal data, being stored in a specific database created for this purpose and which guarantee its security and confidentiality in accordance with information technology and technical measures and organizational accepted, in order to protect from loss, alteration, destruction, misuse in general or that the collected data are used for a purpose other than that for which consent was given by the data subject.

If you wish to subscribe to the newsletter or are asked for more information, you will be presented with a personal data collection form.

If you fill out any of the forms available for the purposes described above, we consider that you have given your conscious, express and unambiguous consent for their activation and subsequent use.

Purpose of the processing of personal data

The purpose of processing personal data is to manage and process orders, communicate with Customers, process requests for information and any complaints.

Periodically, the World of Cachaça you can use the contact information provided to provide information that you consider relevant, and the Data Subject is always allowed to stop receiving this type of information.

When data is collected, more detailed information about the use we will make of your data can be provided.

The data is also collected for the exclusive use of the company's marketing activities. World of Cachaça, for the purpose of compiling aggregated statistics, metrics and elements on generalized trends for the improvement and optimization of advertising campaigns and for other marketing, promotional and analytical purposes.

Retention time

The period during which data are stored and preserved varies according to the purpose for which the information is processed and in accordance with the obligations and legal requirements that may apply, which oblige the data to be kept for a minimum period of time.

Thus, and whenever there is no specific legal obligation, the data will be stored and kept only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be eliminated.

We expressly remind you that at any time you can request the deletion of all your personal data from our databases. 

Access, update, rectification, opposition, limitation, removal and portability of personal data

Any request for access, updating, rectification, opposition, limitation, removal, portability or not subjecting to automated individual decisions of personal data that may identify you, may be required by direct contact with the World of Cachaça.

Opposition to receiving contacts for marketing purposes

Mundo da Cachaça may promote dissemination actions with its customers, unless the Data Subject has objected to this when collecting the data.

If you do not wish to receive this communication, you can oppose, at any time, the use of your data for the purposes of marketing and sending informative communications, and for this purpose, you must send a written request addressed to Mundo da Cachaça.

Communication of data to other entities (third parties and subcontractors)

As a rule, the World of Cachaça does not share the personal data of users with third parties with whom it has not established a contractual relationship that provides for the confidential treatment of this data in accordance with the privacy statement of World of Cachaça.

THE World of Cachaça may communicate your personal data to third parties provided that, for this purpose, you have unequivocally obtained the consent of the Data Subjects or when: a) the transmission is carried out within the scope of compliance with a legal obligation, of a resolution of the Commission National Data Protection or a court order or b) the communication is carried out to protect the vital interests of the Data Subjects or any other legitimate purpose provided for by law.

THE World of Cachaça takes the appropriate measures, in order to ensure that the entities that have access to the data, are reputable and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in a contract to be signed between the World of Cachaça and the third party (ies).

Thus, any entity subcontracted by World of Cachaça treat the personal data collected and processed, in the name and on behalf of the World of Cachaça the obligation to adopt the necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful treatment.

In any case, the World of Cachaça remains responsible for the personal data collected.

Cookies

In the case of some services, cookies (a text file saved on the user's computer, with the purpose of personalizing visits) can be used to count the number of visits to the website without personally identifying the user. This type of cookies does not store or collect any type of user's personal information, and their installation can always be controlled through the user's browser.

Changes to the privacy policy

THE World of Cachaça reserves the right at any time and without prior notice and with immediate effect, but without prejudice to the legal rights granted to the Data Subjects, to change, add or revoke, partially or totally, this Privacy Policy.

Any changes will be immediately posted on this same web page, so we recommend periodic visits to this page to keep up with the latest version.

If you have any questions or concerns about how the World of Cachaça proceeds with the processing of your personal data, please send us your request for clarification via e-mail or to the address of World of Cachaça.

Under the legal terms in force, any copy, reproduction, diffusion, modification, publication or any commercial or non-commercial use of any content found on this site is expressly prohibited, without the prior written authorization of World of Cachaça, under penalty of being brought to competent legal action.