FAQ'S

PAYMENT METHODS:

  • ATM: After finalizing the order, you will receive, via e-mail, the payment details related to your order. Payment confirmation is automatic so you will not need to send us proof.
  • MB Way: This form of payment is an option only for those who have an account and associated mobile phone number on the MB Way platform.
  • Credit card: We accept payments with Visa, American Express or MasterCard. For your security, all transactions are encrypted. The payment will be captured as soon as our team confirms the order.
  • PayPal: This payment method is only an option for those who have a PayPal account. 

PERSONAL DATA

The personal data you provide to us - name, address or telephone contact - are only used for the specific reason why you provided them. If we ask you for personal information for any other reason, such as for marketing purposes, you will receive a request for authorization to do so and will have the opportunity to say no.

SHIPPING OPTIONS

Our shipments are made through UPS. Orders are delivered by hand between 9 am and 6 pm. In exceptional periods, such as the one caused by COVID-19, delivery times (usually 1 to 2 business days after dispatch) can be extended.

SHIPPING COSTS

Shipping costs are calculated at the end of each order based on the weight of the order and the destination, with a minimum value of € 5.00.

ORDER CONFIRMATION AND SALES CONDITIONS

Acceptance of all orders and their terms is subject to our re-confirmation by one of our employees. All orders resulting from errors on the website, including price update errors, system errors or any typographical errors, will be considered null and invalid.

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